Shipping policy
Thank you for shopping with Lassoria. We aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has been dispatched:
United States: 4–7 business days
International: 7–11 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances outside our control.
Free Shipping
Free shipping is available on orders over $40.
Any applicable shipping charges will be shown at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking information may take 24–72 hours to update after dispatch.
Incorrect Shipping Information
Please ensure that your shipping information is correct before placing your order.
Lassoria cannot guarantee changes to an address once an order has been processed or shipped. If you notice an error in your shipping details, please contact us as soon as possible at support@lassoria.com.
We may not be able to replace or refund orders delivered to an incorrect address provided at checkout.
Delayed, Lost or Missing Packages
Occasionally, deliveries may be delayed due to circumstances outside our control, including carrier disruptions, customs processing, weather conditions, or other logistical issues.
If your tracking information shows that your order has been delivered but you cannot locate it, please check with household members, neighbours, your local delivery location, and the carrier.
If you are still unable to locate your package, contact us at support@lassoria.com and we will assist you where possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs processing may also affect estimated delivery times.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at support@lassoria.com.
Please include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate solution.
Contact Us
If you have any questions about shipping or your order, please contact us at: