Returns & Refunds
At ARIS, we want you to love your purchase. If you're not completely satisfied, we're here to help.
We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in their original condition and packaging.
To start a return, please contact our support team or submit a request through our Returns Portal. Once your return is approved, you will receive instructions on how to send your item back.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Earrings and pierced jewelry
- Personalized or customized items
- Gift cards
- Items marked as Final Sale
- Products that have been worn, damaged, or returned without original packaging
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. Our team will review your request and provide a replacement or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.
Exchanges
If you would like a different item, size, or style, we recommend returning the original item (if eligible) and placing a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to help.