FAQs
Jewelry
What is ARIS jewelry made from?
Our jewelry is crafted using carefully selected materials, including stainless steel, brass, and premium plating finishes. Material details for each item can be found on the individual product page.
Is ARIS jewelry nickel-free?
Yes. Our jewelry is designed to be nickel-free and suitable for everyday wear.
I have sensitive skin. Can I wear your jewelry?
Many customers with sensitive skin enjoy wearing our jewelry. However, individual sensitivities vary, and we cannot guarantee suitability for all skin types.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Store pieces separately to avoid scratches and tangling.
- Remove jewelry before swimming, showering, or exercising.
- Avoid direct contact with perfumes, lotions, and cleaning products.
- Wipe with a soft cloth after wearing.
Will my jewelry tarnish?
Like all fashion jewelry, proper care will help maintain its appearance. Avoid exposure to moisture, chemicals, and prolonged contact with water whenever possible.
What packaging will my order arrive in?
All ARIS orders arrive in protective jewelry packaging designed to keep your pieces secure during transit. Packaging may vary depending on the items ordered and available inventory.
Do you offer a warranty?
If your item arrives damaged or develops a manufacturing defect within 30 days of delivery, please contact our support team. We will review your case and provide an appropriate solution.
How do I choose the correct ring size?
Please refer to our Ring Size Guide available on the product page or contact our support team for assistance before placing your order.
Ordering
Do you ship internationally?
Yes. We currently ship to most countries worldwide.
Shipping availability may vary depending on local regulations and carrier restrictions.
Can I change or cancel my order?
Orders are processed quickly. Once an order has been placed, we cannot guarantee changes, cancellations, or address modifications.
Please contact us as soon as possible if you need assistance.
What should I do if I entered the wrong shipping address?
Contact us immediately. If your order has not yet been processed, we may be able to update the address.
Payment
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed at checkout.
When will I be charged?
Payment is collected at the time your order is placed.
Shipping & Delivery
How will I know when my order has shipped?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
How long does shipping take?
Delivery times vary depending on destination. Estimated shipping times can be found on our Shipping Policy page.
My tracking hasn't updated. What should I do?
Tracking information may take several days to update after shipment. If there has been no movement for an extended period, please contact our support team.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and include photos of the damaged item and packaging.
What should I do if an item is missing from my order?
Please contact our support team and include your order number so we can investigate the issue.
What should I do if I received the wrong item?
If you received an incorrect item, please contact us and include photos of the product received. We will work to resolve the issue as quickly as possible.
Returns & Refunds
Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery. Please review our Returns & Refund Policy for full details.
How long does it take to receive my refund?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days.
Are any items non-returnable?
For hygiene reasons, certain items such as earrings may not be eligible for return unless they arrive damaged or defective.
Contact Us
If you have any questions, please contact us at