Returns & Refunds Policy

At Lassoria, we want you to love your purchase. If you are not completely satisfied, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging
• Accompanied by proof of purchase or your order number

To request a return, please contact us at support@lassoria.com within 30 days of delivery.

Please do not send items back before contacting us. Once your return request has been approved, we will provide you with return instructions and the applicable return address.

Non-Returnable Items

Certain items cannot be returned or exchanged, except where required by applicable law.

These may include:

• Earrings and pierced jewellery where hygiene packaging or seals have been opened
• Personalized, engraved, or custom-made items
• Gift cards
• Items marked as Final Sale, where permitted by law
• Items that have been worn, used, damaged after delivery, or are not returned in their original condition

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us at support@lassoria.com as soon as possible and preferably within 7 days of delivery.

Please include your order number and clear photographs showing the issue.

We will review the information provided and, where appropriate, arrange a replacement, refund, or other suitable solution.

The 7-day notification request does not limit any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process and display the refund after it has been issued.

Processing times may vary depending on your financial institution.

If more than 15 business days have passed since we approved your refund, please contact us at support@lassoria.com.

Exchanges

We do not currently process direct exchanges.

If you would like a different item, size, or style, please return the original item in accordance with this policy and place a new order for the item you would like.

Return Shipping

Unless the item you received is damaged, defective, or incorrect, customers are responsible for the cost of returning eligible items.

Return shipping costs are non-refundable unless otherwise required by applicable law.

We recommend using a tracked shipping service, as we cannot confirm receipt of a returned item until it reaches the designated return location.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

Statutory Consumer Rights

This Returns & Refunds Policy is provided in addition to any mandatory consumer rights that may apply in your country or region.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

Customers in certain jurisdictions, including the European Economic Area, may have additional statutory rights to cancel or withdraw from an online purchase.

Contact Us

If you have any questions about a return or refund, please contact us:

Lassoria
Email: support@lassoria.com